Refund Policy
An electronic refund request must be submitted 7 days prior to the start of the program/event. Please see specific program/event details below. All refund requests will be approved or denied within 14 business days by the Office of Orientation & Transition. Approved refunds will be processed and refunded from the University of Utah to the original form of payment within 20 business days. All refunds will incur a $5 processing fee that will be subtracted from the amount of the refund.
Utah Bound Orientation (Students) Change Policy
All reservation changes for first-year and transfer students attending Utah Bound Orientation can be made within the Orientation Registration System.
- A fee of $5 will be charged each time you change your Utah Bound Orientation reservation.
- Changes cannot be made within 7 days of your scheduled program start date due to Utah Bound Orientation preparation.
- If a student 'no shows' to their scheduled Utah Bound Orientation session, the $5 change fee will not cover moving to a later session. Another Utah Bound Orientation Registration will need to be completed and another Utah Bound Orientation fee will occur.
Utah Bound Orientation (Guests) Change Policy
- Changes cannot be made within 7 days of your scheduled program start date due to Utah Bound Orientation preparation.
- If a guest 'no shows' to their scheduled Utah Bound Orientation session, and would like to attend a different session, another Utah Bound Orientation Registration will need to be completed and another Utah Bound Orientation fee will occur.
- If you wish to cancel your registration for Utah Bound Orientation within 7 days of the event, please fill out the form above and select the "Cancel and No Refund" option under the Changes to my Utah Bound Orientation (guests) question. This will help us know that you will not be in attendance and we should not expect you.
UOnline & Virtual New Student Orientation Change Policy
- All reservation changes for Utah Bound Orientation can be made within the Orientation Registration System.
- A fee of $5 will be charged each time you change your Utah Bound Orientation reservation.
- Changes cannot be made within 7 days of your scheduled program start date. If a student begins the UOnline or Virtual Utah Bound Orientation Course, they will not be eligible for a refund.
No-Shows Policy
- Participants who do not attend their scheduled Utah Bound Orientation or arrive after check-in has closed (8:45am), are considered 'no-shows' and noted as cancelled. 'No Show' participants are not eligible for a refund. Participants still needing to attend Utah Bound Orientation will be expected to pay any additional registration fees, again, in order to complete Utah Bound Orientation. As a reminder, Utah Bound Orientation is a required program for all incoming new students.
- This same policy applies to guests participating in Utah Bound Orientation, however, participation is optional for this program.
Utah Bound Orientation Program Fee Waiver Policy
We recognize that some students may face financial constraints paying for Utah Bound Orientation. The Office of Orientation & Transition has an option for an orientation fee waiver.
Students who wish to sign up for Utah Bound Orientation and have not or do not intend to complete a FAFSA but feel the orientation fee is a financial burden may request an orientation fee waiver. Please fill out this form to be considered for a Fee Waiver.