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The Office of Orientation & Transition financial Policy



refund POLICY

An electronic refund request must be submitted 7 days prior to the start of the program/event. Please see specific program/event details below.  All refund requests will be approved or denied within 5 business days by the Office of Orientation & Transition.  Approved refunds will be processed and refunded from the University of Utah to the original form of payment within 10 business days. All refunds will incur a $5 processing fee that will be subtracted from the amount of the refund.

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(If a participant is a guest or non-student, please enter u0000000)

Files must be less than 2MB and have one of the following file extensions: doc, docx, rtf, txt, pdf.

Files must be less than 2MB and have one of the following file extensions: doc, docx, rtf, txt, pdf.


New Student Orientation Change Policy

All reservation changes for New Student Orientation can be made within the Orientation Registration System.

  • A fee of $5 will be charged each time you change your New Student Orientation reservation.  
  • Changes cannot be made within 7 days of your scheduled program start date due to New Student Orientation preparation. 
  • If a student 'no shows' to their scheduled New Student Orientation session, the $5 change fee will not cover moving to a later session. Another New Student Orientation Registration will need to be completed and another New Student Orientation fee will occur.  

 

Parent, Family & Supporter Orientation change Policy

  • Date changes to your Parent, Family & Supporter Orientation Registration cannot be made to current reservations at this time. We apologize for any inconvenience as our system will not allow for date changes.  If you need to change your Parent, Family & Supporter Orientation date, you will need to submit a refund request for your current reservation and complete a new Parent, Family & Supporter Orientation Reservation here. A fee of $5 will be charged each time you change your Parent, Family & Supporter Orientation Reservation.
  • Changes cannot be made within 7 days of your scheduled program start date due to Parent, Family & Supporter Orientation preparation.  
  • If a Parent, Family or Supporter guest 'no shows' to their scheduled Parent, Family & Supporter Orientation session, and would like to attend a different session, another Parent, Family & Supporter Orientation Registration will need to be completed and another Parent, Family & Supporter Orientation fee will occur.  

 

UOnline & Virtual New Student Orientation Change Policy

  • All reservation changes for New Student Orientation can be made within the Orientation Registration System.
  • A fee of $5 will be charged each time you change your New Student Orientation reservation.  
  • Changes cannot be made within 7 days of your scheduled program start date.  If a student begins the UOnline or Virtual New Student Orientation Canvas Course, they will not be eligible for a refund.

 

No-Shows Policy

  • Participants who do not attend their scheduled New Student Orientation or arrive after check-in has closed (8:45am), are considered 'no-shows' and noted as cancelled.  'No Show' participants are not eligible for a refund.  Participants still needing to attend New Student Orientation will be expected to pay any additional registration fees, again, in order to complete New Student Orientation. As a reminder New Student Orientation is a required program for all incoming new students.
  • This same policy applies to Parent, Family & Supporter Orientation participants, however, participation is optional for this program. 

 

New Student Orientation Program Fee Waiver Policy

We recognize that some students may face financial constraints paying for New Student Orientation. The Office of Orientation & Transition have two options for an orientation fee waiver.

Yes, I have or I'm trying to submit a FAFSA - Orientation fee waivers are available for students who have an eligible FAFSA on file and they demonstrate a qualifying level of financial need from their FAFSA results. However, with the delays in institutions receiving the 2024-2025 FAFSA results, we do not anticipate Orientation fee waivers being considered any earlier than February 2024, pending the FAFSA results. We ask that you notify our office here that you have completed or will be completing your FAFSA to ensure your New Student Orientation spot is saved.     

No, I did not submit a FAFSA - Students who wish to sign up for New Student Orientation and have not or do not intend to complete a FAFSA but feel the orientation fee is a financial burden may request an orientation fee waiver. Please fill out this form to be considered for a Fee Waiver. All requests will be reviewed weekly on an individual basis.

Last Updated: 2/4/24