Refund and Program Change Policy - The Office of Orientation and Transition

The Office of Orientation & Transition Refund Policy

For Summer 2023 New Student Orientation, an electronic refund request (see below) must be submitted no later than 3 days prior to your Orientation Date. Refunds will not be granted if the Orientation Canvas course has been started. If a participant begins the Orientation Canvas course, no refund will be given even if the participant decides not to attend the University of Utah.

For Fall 2023 New Student Orientation, an electronic refund request (see below) must be submitted no later than 3 days prior to your Orientation Date.

All refund requests will be processed within one month; approved refunds will be processed within 3-5 business days.

New Student Orientation & Parent and Family Orientation Change Policy

All program changes for New Student Orientation can be made within the Orientation Registration System.

A change fee of $5 per transaction will be paid prior to switching programs. Changes cannot be made within 3 business days of the program start date due to New Student Orientation preparation. If a student or parent and family member fails to attend a previously scheduled orientation session, the change policy will not cover moving to a later session, a new reservation will have to be made and another fee will occur.

Parent and Family Weekend Change Policy

An electronic refund request (see above) must be submitted at least two weeks prior to the start of the program/event.

All refunds will incur a $5 processing fee per participant that will be subtracted from the amount of the total refund. Requests made after the two week deadline cannot be honored due to event preparation. If a participant fails to attend their registered event, no refund will be given.

No-Shows Policy

Participants who are 'no-shows' for a program, like New Student Orientation, will be considered a cancellation and will be expected to pay any fees again in order to complete the program.

New Student Orientation Program Fee Waiver

We recognize that some students may face financial constraints in paying program fees. Full or partial waivers can be granted for students with demonstrated need. Please fill out this form to be considered for a Program Fee Waiver.