Refund and Program Change Policy - The Office of Orientation and Transition

The Office of Orientation & Transition Refund Policy

An electronic refund request must be submitted prior to the start of the program/event. Please see specific program/event details below. All refund requests will be processed within one month; approved refunds will be processed within 7 business days.

New Student Orientation & Parent, Family, Supporter Orientation Change Policy

All program changes for New Student Orientation can be made within the Orientation Registration System, including your Parent, Family, Supporter Orientation guest(s).

A change fee of $5 per transaction will be paid prior to switching programs. Changes cannot be made within 3 business days before the program start date due to New Student Orientation preparation. If a student or Parent, Family, Supporter guest fails to attend a previously scheduled orientation session, the change policy will not cover moving to a later session, a new reservation will have to be made and another fee will occur.

UOnline & Virtual New Student Orientation Change Policy

All program changes for UOnline and Virtual New Student Orientation can be made within the Orientation Registration System.

A change fee of $5 per transaction will be paid prior to switching programs. Changes cannot be made within 3 business days before the program start date due to New Student Orientation preparation. If a participant begins the New Student Orientation Canvas course (UOnline or Virtual), no refund will be given even if the participant has started the course or decides not to attend the University of Utah.

Swoop Camp Change Policy

An electronic refund request (see above) must be submitted two-weeks prior to the start of the program/event.

All refunds will incur a $20 processing fee per participant that will be subtracted from the amount of the total refund. Requests made after the two-week deadline cannot be honored due to event preparation. If a participant fails to attend their registered event, no refund will be given.

Parent and Family Welcome BBQ Change Policy

An electronic refund request (see above) must be submitted by Sunday, August 13th.

All refunds will incur a $5 processing fee per participant that will be subtracted from the amount of the total refund. Requests made after the two-week deadline cannot be honored due to event preparation. If a participant fails to attend their registered event, no refund will be given.

No-Shows Policy

Participants who are 'no-shows' for any Orientation & Transition programming/events, will be considered a cancellation. Participants will not receive a refund. Participants attending New Student Orientation will be expected to pay any fees again, in order to complete the program.

New Student Orientation Program Fee Waiver

We recognize that some students may face financial constraints in paying program fees. Full or partial waivers can be granted for students with demonstrated need. Please fill out this form to be considered for a Program Fee Waiver.